AI Image Upscaling detects when a customer uploads an image that is too low-resolution for print production. When the image's DPI falls below your minimum threshold, the customizer shows a warning with an option to upscale the image automatically. This prevents poor print quality without requiring customers to understand resolution or DPI.

Before you start

• Your subscription must include AI credits. Upscaling costs 2 credits per image.
• You should have a minimum DPI requirement set for your print areas. Without a DPI threshold, the upscaling warning will not trigger.
• You need access to Chamevo → Settings in your WordPress admin.

Enable image upscaling

1. Go to Chamevo → Settings in your WordPress admin.
2. Navigate to the Addons tab, then the AI Services section.
3. Toggle on AI Image Upscaling.
4. Save your settings.

How it works

The upscaling flow is automatic — you do not need to configure anything beyond enabling the feature:

1. The customer uploads or places an image on the canvas.
2. The customizer calculates the image's effective DPI based on the image pixel dimensions and the print area size.
3. If the DPI is below the minimum threshold, a warning notification appears on the canvas.
4. The notification explains that the image resolution is too low for quality printing and offers an Upscale button.
5. The customer clicks Upscale. The AI processes the image (typically 3–8 seconds).
6. The upscaled image replaces the original on the canvas with higher resolution.

DPI quality ratings

The customizer uses three quality levels based on the image's effective DPI: