After a customer places an order with a customized product, Chamevo generates print-ready files (PDF, PNG, or JPEG) and delivers them via email, cloud storage, or webhook. If the export fails, files may be missing, empty, or not delivered.

Symptoms

• No print-ready file appears in the order email.
• The Chamevo Orders screen shows orders without completed print files.
• Cloud storage (Dropbox, S3) does not receive files.
• The order email download link leads to a missing file.
• An error appears in the wp-content/chamevo_php.log file.

Cause 1: Order limit reached

Each Chamevo plan has a monthly order limit. When the limit is reached, new orders are not processed.

Fix:

1. Check your plan's order usage at cp.chamevo.com.
2. If the limit is reached, upgrade to a higher plan for immediate additional capacity.
3. The order count resets at the start of the next billing cycle.

Cause 2: Service Router connection failure

Print-ready files are generated by the Chamevo export service. If your server cannot connect to the service, the export fails.

Fix:

1. Check the wp-content/chamevo_php.log file for error messages.
2. Verify your server can make outbound HTTPS requests. Some hosting providers block outgoing connections.
3. See Service Router authorization fails for connection troubleshooting.

Cause 3: PHP execution time too short

Generating large print-ready files (high DPI, multi-view products) can exceed PHP's default execution time.

Fix:

1. Increase max_execution_time to at least 300 seconds.
2. Increase memory_limit to at least 256M (512M recommended for large-format products).
3. See Increase PHP limits.

Cause 4: Invalid print profile configuration

If the print profile has incorrect dimensions, DPI, or format settings, the export may fail.