When a customer adds a customized product to the WooCommerce cart, the cart should display a thumbnail of their customized design instead of the default product image. If the default image shows instead, the thumbnail feature may be disabled or misconfigured.

Symptoms

• The WooCommerce cart shows the default product image, not the customized design.
• Order emails show the default product image.
• The Account → Orders page shows the default product image.

Cause 1: Cart thumbnail setting is disabled

The customized product thumbnail feature must be enabled in Chamevo settings.

Fix:

1. Go to Chamevo → Settings → WooCommerce → Cart.
2. Enable Customized Product Thumbnail.
3. Set the thumbnail width and height (default: 100×100 pixels).
4. Save settings.

For order emails and the Account → Orders page:

1. Go to Chamevo → Settings → WooCommerce → Order.
2. Enable Customized Product Thumbnail.

Cause 2: Theme overrides cart template

Some WooCommerce themes override the cart item template and do not use the standard thumbnail filter.

Fix:

1. Switch to a default WooCommerce theme (Storefront) temporarily to test if thumbnails appear.
2. If they appear with the default theme, your theme's cart template override does not support the Chamevo thumbnail hook.
3. Contact your theme developer or customize the cart template to use the standard WooCommerce thumbnail filter.

Cause 3: Lightbox mode not updating the product image

When the customizer opens in lightbox mode, the product image should update after the customer clicks Done.

Fix:

1. Go to Chamevo → Settings → WooCommerce → Product Page → Lightbox.
2. Enable Update Product Image on Done.

Cause 4: WooCommerce product image CSS selector mismatch

If your theme uses a non-standard CSS structure for the product image, Chamevo cannot find and update it.

Fix:

1. Go to Chamevo → Settings → Advanced → Troubleshooting.
2. Enter the correct CSS selector in WooCommerce Product Image CSS Selector (e.g., .image-slide img).
3. Use your browser's developer tools (F12) to inspect the product image and identify the correct selector.