Chamevo connects to the Service Router (sr.chamevo.com) for print-ready file generation, AI features (background removal, upscaling, generation), Virtual Try-On, license validation, and Printful integration. If authorization fails, these features stop working.

Symptoms

• Print-ready files are not generated after orders.
• AI features show errors or are unavailable.
• The Chamevo Dashboard shows a license or connection error.
• The wp-content/chamevo_php.log file shows authorization or HTTP request errors.

Cause 1: License key is invalid or expired

The Service Router authenticates requests using your license key. If the key is invalid, expired, or not entered, all requests fail.

Fix:

1. Go to Chamevo → Dashboard.
2. Verify the license key is entered and the status shows as active.
3. If expired, renew your subscription at cp.chamevo.com.
4. Re-enter the license key if needed and click Activate.

Cause 2: Server cannot reach the Service Router

Your web server must be able to make outbound HTTPS requests to sr.chamevo.com.

Fix:

1. Check if your hosting blocks outgoing HTTPS connections. Some shared hosting providers restrict outbound requests.
2. Test connectivity from your server. If you have SSH access, run:

   curl -I https://sr.chamevo.com
   

3. If the request times out or is refused:
   • Contact your hosting provider to allow outbound HTTPS to sr.chamevo.com.
   • Check if a server-level firewall blocks the connection.
4. If your hosting uses a proxy for outbound requests, verify it supports HTTPS.

Cause 3: SSL verification issue

The Service Router uses HTTPS. Some servers have outdated SSL certificates or misconfigured SSL settings.

Fix:

1. Check the chamevo_php.log for SSL-related errors.