Text in the print-ready export file may look different from the customizer preview — wrong font, fallback font, or missing text entirely. This happens when the export engine cannot access the fonts used in the design.

Symptoms

• Text in the exported PDF or image uses a different font than the customizer preview.
• Text appears in a generic serif or sans-serif fallback font.
• Text is missing entirely from the export.
• Font styling (bold, italic) differs between preview and export.

Cause 1: Font not uploaded to Chamevo

The customizer preview loads fonts from the browser. The export engine runs on a server and needs fonts uploaded through Chamevo's font management.

Fix:

1. Go to Chamevo → Fonts.
2. Check if the fonts used in your products are listed here.
3. If a font is missing, upload it:
   • Upload the font file (TTF, OTF, or WOFF).
   • Chamevo stores it for both frontend preview and server-side export.
4. Google Fonts loaded via the theme may work in the browser but are not available to the export engine. Upload them to Chamevo → Fonts to ensure export compatibility.

Cause 2: Font variants not uploaded

A font family may have separate files for regular, bold, italic, and bold-italic. If only the regular weight is uploaded, bold or italic text falls back to the browser's simulated version in the preview — and may fail in the export.

Fix:

1. Go to Chamevo → Fonts.
2. For each font family, verify all used variants are uploaded:
   • Regular (400)
   • Bold (700)
   • Italic (400 italic)
   • Bold Italic (700 italic)
3. Upload missing variants as separate font files.

Cause 3: Font name mismatch

The font name in the product configuration must exactly match the font name registered in Chamevo.

Fix:

1. Open the product in the Product Builder.
2. Select a text element and check the font family name.
3. Go to Chamevo → Fonts and verify the registered font name matches.
4. If there is a mismatch, update the font name in either the product or the font management.

Cause 4: Archive export missing fonts

If you use the "Archive with PDF and fonts used" export format, the ZIP should contain the font files alongside the PDF.

Fix: