Font export issues
Fix issues where fonts in the customizer preview look different from the print-ready export file.
Text in the print-ready export file may look different from the customizer preview β wrong font, fallback font, or missing text entirely. This happens when the export engine cannot access the fonts used in the design.
Symptoms
- Text in the exported PDF or image uses a different font than the customizer preview.
- Text appears in a generic serif or sans-serif fallback font.
- Text is missing entirely from the export.
- Font styling (bold, italic) differs between preview and export.
Cause 1: Font not uploaded to Chamevo
The customizer preview loads fonts from the browser. The export engine runs on a server and needs fonts uploaded through Chamevo's font management.
Fix:
- Go to Chamevo β Fonts.
- Check if the fonts used in your products are listed here.
- If a font is missing, upload it:
- Upload the font file (TTF, OTF, or WOFF).
- Chamevo stores it for both frontend preview and server-side export.
- Google Fonts loaded via the theme may work in the browser but are not available to the export engine. Upload them to Chamevo β Fonts to ensure export compatibility.
Cause 2: Font variants not uploaded
A font family may have separate files for regular, bold, italic, and bold-italic. If only the regular weight is uploaded, bold or italic text falls back to the browser's simulated version in the preview β and may fail in the export.
Fix:
- Go to Chamevo β Fonts.
- For each font family, verify all used variants are uploaded:
- Regular (400)
- Bold (700)
- Italic (400 italic)
- Bold Italic (700 italic)
- Upload missing variants as separate font files.
Cause 3: Font name mismatch
The font name in the product configuration must exactly match the font name registered in Chamevo.
Fix:
- Open the product in the Product Builder.
- Select a text element and check the font family name.
- Go to Chamevo β Fonts and verify the registered font name matches.
- If there is a mismatch, update the font name in either the product or the font management.
Cause 4: Archive export missing fonts
If you use the "Archive with PDF and fonts used" export format, the ZIP should contain the font files alongside the PDF.
Fix: