After a customer completes checkout, Chamevo generates a print-ready file for each customized product. This article covers how to view orders, check file status, regenerate files, and download them.

Before you start

• You have at least one completed order with a customized product.
• Your export settings are configured in Chamevo > Settings > Export. See Prepare your setup for print-ready file generation.

Steps

View orders

1. Go to Chamevo > Orders in your WordPress admin.
2. The order list shows all orders with customized products.
3. Filter orders by source: WooCommerce, Shortcode, or Gravity Form.
4. Each row shows the order number, items, date, and print file status.

Print file status indicators:

• Green (1/1) — all files generated and ready.
• Yellow (0/1) — one or more files are pending or failed.

When you create print files from the Orders page, an export queue shows each job's progress. If a job fails, the queue shows the reason under the order name, so you know which order failed and why.

Open an order and download files

1. Click Open in the Actions column for the order.
2. The order detail view shows each customized item with its design preview.
3. Click View to open the design in the Order Viewer and inspect the customer's customization.
4. If the print-ready file is generated, click the download link to save it.

Generate or regenerate a print-ready file

If a file was not generated automatically (status shows yellow), or you need to regenerate it:

1. Open the order.
2. Click Create Print File on the item that needs a file.
3. Chamevo generates the file using the current print profile and export settings.