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Understand AI credits and usage | Chamevo Support Center
Understand AI credits and usage
Learn how AI credits work in Chamevo, what each AI feature costs, and how to monitor your usage.
Updated April 29, 20265 min read
AI credits power Chamevo's AI features — background removal, image upscaling, text-to-image generation, and Virtual Try-On. Each plan includes a monthly credit allowance that resets with your billing cycle.
Credit costs per feature
AI Feature
Credits per use
What it does
Background Removal
5
Removes the background from an uploaded image
Image Upscaling
2
Increases image resolution for better print quality
Credits are deducted each time a customer (or you) uses an AI feature in the product customizer.
Credits reset at the start of each billing cycle.
Unused credits do not roll over to the next month.
When credits are exhausted, AI features become unavailable until the next billing cycle.
Which features use credits
Background Removal (5 credits)
Triggered when a customer clicks the background removal option in the image editing panel. The result replaces the original image with a transparent-background version.
Enable in Chamevo → Settings → General → AI Services → AI Background Removal.
Image Upscaling (2 credits)
Triggered when an uploaded image falls below the minimum DPI requirement and the customer chooses to upscale. The upscaled image replaces the original.
Enable in Chamevo → Settings → General → AI Services → AI Image Upscaling.
Image Generation (1 credit)
Triggered when a customer generates an image from a text prompt in the Text to Images tab within the Images module.
Enable in Chamevo → Settings → General → AI Services → AI Image Generation.
Virtual Try-On — Image (15 credits)
Triggered when a customer generates a try-on image showing their design on a model.
Virtual Try-On — Video (20 credits)
Triggered when a customer generates a 5-second 720p video of the try-on result.
Enable both in Chamevo → Settings → General → AI Services → AI Virtual Try-On.
Control AI credit usage
Limit Virtual Try-On usage per customer
If you want to prevent individual customers from consuming too many credits:
Go to Chamevo → Settings → General → AI Services.
Enable Require Login for Try-On — customers must log in to use the feature.
Set Limit Period (Days) — the rolling window for counting usage (e.g., 1 for daily, 7 for weekly).
Set Max Images Per User — maximum try-on images per customer in the period. Set to 0 for unlimited.
Set Max Videos Per User — maximum try-on videos per customer in the period. Set to 0 for unlimited.
Disable AI features you don't need
Each AI feature can be individually enabled or disabled. Disable features you do not use to prevent unnecessary credit consumption:
Go to Chamevo → Settings → General → AI Services.
Uncheck any features you want to disable.
Monitor usage
Check your current credit balance and usage in your account at cp.chamevo.com under your license details. The license detail page shows credits used and remaining for the current billing cycle.
Troubleshooting
AI features are not available to customers
Check that the AI feature is enabled in Chamevo → Settings → General → AI Services.
Verify your plan's monthly credits have not been exhausted.
For Virtual Try-On, check that model images are uploaded to wp-content/uploads/chamevo/tryon_models/.
Credits are consumed faster than expected
Background removal (5 credits) and Virtual Try-On (15–20 credits) are the most expensive operations. If your products encourage frequent use of these features, consider upgrading your plan.
Review Virtual Try-On usage limits to cap per-customer consumption.
Q: Where can I check how many AI credits I have left?
A: Log in at cp.chamevo.com and open your license details. The page shows your remaining credits for the current billing cycle.
Q: What happens when I run out of AI credits?
A: AI features become unavailable in the product customizer until your credits reset at the start of the next billing cycle.
Q: Can I roll over unused credits to the next month?
A: No. Credits reset monthly — unused credits do not carry over.
Q: Which AI feature uses the most credits?
A: Virtual Try-On video uses 20 credits per generation. Virtual Try-On image uses 15. Background Removal uses 5.
