This guide walks you through installing a prebuilt 3D model and assigning it to a product. By the end, your customers will see an interactive 3D preview of their customized design.

Before you start

• Your plan must be Growth or higher. 3D Visualization is not available on Starter.
• You need at least one product created in Chamevo → Products.
• The product should have a view with a print area defined. The 3D preview maps the print area content onto the model surface.

Step 1: Install a 3D model

1. Go to Chamevo → Utilities in your WordPress admin.
2. In the Tools section, find Install 3D Models and click Open 3D Models Manager.
3. The manager shows available prebuilt models. Each model displays its name and a preview.
4. Click Install next to the model you want. The model files download and install automatically.
5. Once installed, the model shows an Installed badge.

The installed model files are stored in wp-content/uploads/chamevo/3d_models/[model-name]/. Each model folder contains three files:

• model.fbx — the 3D geometry.
• environment_map.hdr — the lighting environment.
• config.json — model settings (name, print area, material properties).

Step 2: Assign the model to a product

1. Go to Chamevo → Products and open the product you want to add 3D preview to.
2. In the product options, find the 3D Preview Model dropdown.
3. Select the model you installed. The dropdown shows all installed models with their print area aspect ratio (for example, "Mug (Print Area Aspect Ratio 3:2)").
4. Save the product.

Step 3: Match the print area aspect ratio