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Suggested by Teresa R Owie on Jul 1, 2026 in General
Many customers upload photos directly from their mobile phones. Modern smartphones often produce images that exceed the AI background removal service's maximum supported dimensions. Currently, the image uploads successfully, but when the customer clicks Remove Background, the process fails with the error: "Unsupported dimensions - must be at most 4,194,304 pixels." Unfortunately, the error message only flashes briefly before disappearing, so most customers don't see it or understand why the feature failed. They simply keep trying, assuming the tool is broken. Suggested improvement Before sending the image to the AI background removal service, automatically resize oversized images to a supported resolution. This would: - Eliminate a common point of frustration for customers. - Prevent unnecessary support requests. - Allow background removal to work seamlessly with photos taken on modern smartphones. - Improve the overall user experience without requiring customers to edit their photos first. If automatic resizing isn't possible, displaying a clear, persistent message explaining why the image cannot be processed and how to resolve it would still be a significant improvement. This feels like a relatively small enhancement that would benefit every store using Chamevo's AI background removal feature.
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