Articles on: Troubleshooting

Uploading Images in Frontend Does Not Work

If you are getting an error when trying to upload an image via the Upload module in Fancy Product Designer, it may be caused by server errors, firewall restrictions, or configuration issues.

PHP Server Errors

If your server throws an error, the upload will fail.

Check your PHP error log to identify the issue.
The log will indicate missing PHP functions or other server-related problems.
For server-related issues, contact your hosting provider for assistance.

Our support team cannot configure server settings for you.

Firewall Blocking the Upload

Security plugins like WordFence or Sucuri may block the upload request to:

/wp-admin/admin-ajax.php?action=fpd_custom_upload_file

This file handles image uploads and must be whitelisted in your firewall settings.

Solution 1: Whitelist in WordFence

Go to WordFence → Firewall → Whitelist the file above.

Solution 2: Whitelist in Sucuri

Go to Sucuri firewall settings and allow access to the file.

Following these steps should resolve most frontend image upload issues in Fancy Product Designer.

Updated on: 01/12/2025

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