The export does not work
If the export function does not work as expected, follow these steps to identify and fix the issue.
1. Test the Export Process
You can quickly verify if the export feature works by using the built-in test tool.
- Go to your WordPress Dashboard, Navigate to: Chamevo **→ **Utilities
- Click “Test Export”.
A modal will appear with details about the different test processes for Pro Export.
2. Common Conflicts & Fixes
Pop-Up Blocker
- After a print file is generated and stored on your server, it attempts to open in a new browser tab.
- If your browser’s pop-up blocker is enabled, the new tab will be blocked, and you’ll see a warning in the toolbar.
WP REST API Disabled or Blocked
The Pro Export relies on the WordPress REST API to transmit files. Some plugins may interfere.
- Incompatible plugin example: Password Protected
- Error Message Example: The file generation took more than 120 seconds. Process canceled!
Cause: Security plugins (e.g., WordFence, Force Login) may block unauthorized REST API calls.
Fix:
- Temporarily deactivate the plugin to test.
- If export works without it, contact the plugin developer about allowing unauthorized REST API calls.
Force Login Fix:
To allow REST API calls with the Force Login plugin, add this to your functions.php:
remove_filter( 'rest_authentication_errors', 'v_forcelogin_rest_access', 99 );
PHP Memory Limit Too Low
- Large images in orders require higher memory.
- Recommended memory limit: 1024M.
- If unsure how to increase it, please contact your hosting provider.
Images Missing in Print File
If images do not appear in the generated file:
- Check permissions for: wp-content/uploads/fancy_products_uploads
Make sure files can be read and are not blocked by your server.
- Disable Hotlink Protection in your hosting cPanel.
Updated on: 01/12/2025
Thank you!