Articles on: Troubleshooting

Templates Library Products Don’t Load Once Installed

Using the free templates from the Templates Library is a great way to get started and learn how Fancy Products are structured in layers.

However, sometimes newly installed templates do not appear in the Product Builder product list.

What Happens

After choosing a product and selecting Yes when asked to add images to your media folder:

You should see the newly created product in the Product Builder product list.

If you try to edit a view and it doesn’t load, you might see a message indicating that Chamevo **is stuck looking for the first image in the product, which is usually set to a layer named **“Base”.

Common Cause: SVG Upload Restrictions

One common reason is that WordPress does not allow SVG files to be uploaded by default.

If you selected Yes to add template images to your media folder, some images (like SVGs) may not have been added.
You can check this by trying to manually upload an SVG file to your media library.
If you see an error, this confirms that SVG upload restrictions are causing the problem.

Solution

You can fix this issue by allowing SVG uploads in WordPress:

Install a plugin:

Example: SVG Support

Edit functions.php (advanced users):

There are many code snippets available online that allow SVG uploads.

Once SVG support is enabled, you can re-add the template images to your media folder, and the product should load correctly in the Product Builder.Following these steps should resolve most issues with Templates Library products not appearing after installation.

Updated on: 04/11/2025

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