Font Export Issues

If fonts are rendering incorrectly in PDF exports, appearing in different positions in PNG/JPG exports, or showing as a different font entirely, the issue is often caused by incorrect font family naming.

Common Symptoms

• Font appears different in PDF exports
• Font position is shifted in PNG or JPG exports
• Text renders with wrong font family in exported files
• Custom fonts work in the designer but fail in exports

The Issue: Incorrect Font Family Name

When uploading custom fonts to the Font Manager, the font family name must match the actual font name embedded in the font file itself. If you name it something different during upload, the exporter cannot properly render the font.

Example:

• Font file's real name: "FREEDOM"
• Name given in Font Manager: "My Custom Font"
• Result: Export fails because exporter looks for "FREEDOM" but only finds "MyCustomFont"

How to Check the Real Font Name

Before uploading a custom font, check its actual name:

On Mac:

• Double-click the .ttf or .otf font file
• Font Book will open and display the real font name at the top

On Windows:

• Right-click the font file → Properties
• Go to the Details tab
• Look for "Title" or "Font name"

Solution: Re-upload Font with Correct Name

Go to:

1. Fonts in Chamevo Dashboard
2. Find the font with the incorrect name and delete it
3. Click Upload New Font
4. Enter the exact font name from the font file

Fixing Existing Orders

If you've already received orders with the incorrectly named font, you need to reset the text elements:

For each affected order:

1. Go to Orders in Chamevo Dashboard
2. Open the dropdown **Menu **
3. Open the order in Order Viewer
4. Click on the text element to select it
5. Change to correct Font
6. Click Save Changes

Prevention Tips

Always verify font names before uploading:

• Open the font file on your computer first
• Note the exact font name displayed
• Use that exact name when uploading to Font Manager

Why This Happens

The Chamevo exporter relies on exact font family names to match fonts during the export process. When the name in Font Manager doesn't match the name in the font file, the exporter cannot find the correct font and either:

• Substitutes a different font
• Renders the text in the wrong position
• Fails to render the text properly

This is why matching the exact font name is critical for proper exports.

Summary

• Font export issues are often caused by incorrect font family names
• Check the real font name by opening the font file on your computer
• Re-upload fonts with the exact name from the font file
• Reset text in orders to apply the corrected font
• Always verify font names before uploading custom fonts
• Test exports after uploading new fonts

Updated on: 11/11/2025