Emailing Print-Ready Files

Chamevo can automatically email print-ready export files to you and your customers when orders are created. This allows you or your print provider to receive files directly without logging into the admin panel.

Important Notice

Attaching print files to emails may extend order processing time, since the file needs to be generated before the email is sent. Generation time depends on:

• File output size
• Number of elements in the design
• Number of fonts used

1.File Receiving Options

Go to:

1. Settings in Chamevo Dashboard
2. Navigate to Export tab
3. Download Link in E-Mail (Recommended) - Adds a download link to the order confirmation email. Customer receives email with download link for the print-ready file. Recommended method as it doesn't delay email delivery.
4. Download Link: Customer Login Required - Requires customers to log in before accessing the download link. Adds security for customer files.
5. Print-ready File via Download Action - Allows customers to download the print file directly within the product designer. Note: Each download will count as an order and affects your usage limits within the billing cycle.
6. E-Mail Attachment - Attaches the print file directly to the order email. Note: Delivery speed depends on the number and size of files. For large batches, ensure your server's execution time limit is sufficient.

2. E-Mail Recipients

Control who receives print-ready files via email:

1. Administrator - Toggle on to send the print file to the administrator when a new order is received. Files are sent immediately when order is created. Useful for print fulfillment or order processing.
2. Customer - Toggle on to send the print file to the customer. WooCommerce only: Sends the file once the order is marked paid or completed. Useful for customer records or self-printing scenarios.

When Files Are Sent:

WooCommerce Orders:

• Administrator: Receives the print-ready file immediately when a new order is created (only when "Administrator" is enabled)
• Customer: Receives the print-ready file when the order is marked as completed or paid (only when "Customer" is enabled)

Shortcode Orders:

• Administrator: Receives the print-ready file immediately when a new order is created (only when "Administrator" is enabled)

Gravity Forms Orders:

• Administrator: Receives the print-ready file immediately when a new form entry is generated (only when "Administrator" is enabled)
• Important: You must create a notification in the form settings named "Admin Notification" so the export knows which email address(es) to send the print-ready file to

Summary

• Configure file receiving in Settings → Export → File Receiving
• Download Link in E-Mail (Recommended) - Adds download link to order confirmation
• Customer Login Required - Restricts file access to logged-in customers only
• Print-ready File via Download Action - Allows in-designer downloads
• E-Mail Attachment - Attaches file directly to email (may slow delivery)
• Administrator Recipients - Sends files immediately when order is created
• Customer Recipients - Sends files when order is marked paid or completed (WooCommerce)
• Test with typical orders to ensure acceptable performance

Updated on: 13/11/2025