Articles on: Troubleshooting

Custom Product Thumbnail is not displaying in the WooCommerce cart

If the customized product thumbnail is not showing in the WooCommerce cart, it may be caused by the cart type, lazy-loading features, or your theme’s template structure.

Solution 1: Use Classic Cart Shortcode

At present, the Classic Cart is the only supported option for displaying the thumbnail of personalized designs in the WooCommerce cart.

The new Block Cart is not currently supported.
Make sure your product page or cart uses the Classic Cart shortcode to ensure thumbnails appear correctly.

Solution 2: Disable Lazy-Load

Some optimization plugins (e.g., SG Optimizer) enable Lazy-Load by default.

Lazy-Load can replace or prevent the cart thumbnail from displaying correctly.
To fix this, disable Lazy-Load for cart images in your plugin settings.

Solution 3: Change Theme

Some themes have custom template structures that prevent the customized product thumbnail from appearing.

Try switching to a different theme to see if the thumbnail displays correctly.

If the issue is caused by your theme, there is no workaround within FPD, as the theme does not follow the standard WooCommerce template structure.Following these steps should resolve most issues with the customized product thumbnail in the WooCommerce cart.

Updated on: 04/11/2025

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